网帖曝光捷克馆长投诉信 世博局首度回应

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网帖曝光捷克馆长投诉信 世博局首度回应 2010年05月20日18:08北京青年报我要评论(0)

http://www.girl5.cn/a/20100520/000327.htm

北京青年报讯 近日，互联网上出现一则名为《捷克馆长写给上海世博局的牢骚信》的帖子。上海市政府副秘书长、上海世博局局长洪浩19日就此帖内容予以回应，称信中所提问题已经得到解决。

记者在网上看到，该帖中的信以捷克馆馆长巴维尔·斯戴赫利克的口吻用英文所写。在文中，他向参展者指导委员会提出了5项紧迫问题。他甚至提出，如果以下问题不能得到及时解决，捷克馆可能于5月闭馆。在这5项问题中包括安检效率问题、捷克馆参展员工的签证延期问题、物流解决方案问题以及场馆紧急维修的问题等。

其中捷克馆的员工签证问题最为紧迫。“由于我们在提供了所有所需信息之后，有关部门仍拒绝为我们的员工提供劳工及移民管理部门要求的确认信，我们展馆的30名长期员工中，只有2人有外国人士在华居留许可。因此，我馆员工不得不在所持的商务签证到期（很快）之后离开中国。捷克馆也因此将在2010年5月关闭。”他在信中建议：世博局应当尽快提供确认信，并应在2010年5月10日之前，连同移民和劳工管理部门快速、可靠、友好地解决这一问题。

昨日，记者就此信的真实与否向捷克馆工作人员进行印证，一位值班工作人员表示，她曾听说过这些问题，但此信是否为馆长所写还需要与馆长本人进行确认。但记者昨日并未联系到捷克馆馆长。

昨日下午，上海世博局局长洪浩证实，该文为捷克馆的总代表对世博组织工作的一些投诉。经查实，相关投诉是在5月1日前后发生的，所投诉的对象是参展者指导委员会，这个委员会是由参展者自己选举产生的，代表参展方与我们进行沟通。所说的问题，到目前已经得到比较好的解决。

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捷克馆长给上海世博局写了一封牢骚信（全英文）http://bbs.cz001.com.cn/thread-292356-1-1.html

To: Steering Committee of the EXPO 2010
Dear Sir/Madame

Let me to express my serious concern regarding following issues common to all participants as follows.

1. Every day EXPO pavilion staff has serious difficulties to get accessto their pavilions, due to queues at gates. All pavilion staff is everyday wasting thousands of hours unnecessarily. This is not acceptable.We need much faster staff entry to EXPO site!

Suggested solution: between 7:00 and 9:00 the visitor lines should beopen for EXPO staff only. Security screening will be or simplified, orthere will be more security people available between 7:30 and 9:30.


2. Only two out of more than 30 of our expat permanent staff have gotResidence permit for foreigner in China, because the Protocol Dpt. ofEXPO refused to provide required Confirmation Letter to both Labor andImmigration offices, regardless we have provided all requiredinformation. As a result my expat pavilion staff has to leave China atthe time their F-visa expires (very soon). Therefore the Czech pavilionis going to be closed in May 2010. This is unacceptable.
Suggested solution: EXPO Bureau will issue the Confirmation Letters andwould set together with both Immigration office and Labor office afast, reliable and customer friendly procedure to fix this issue beforeMay 10. 2010.

3. Only one day before EXPO start the organizer has issued writtenrules on PVIPs. Unfortunately, we cannot follow these unnecessaryrules. Only May 1st we have got PVIP cards, but according to the rules,the first day we could invite PVIPs was May 14! This is unacceptable.When pavilion staff is going to hand over PVIP cards to our visitors,he/she is not allowed to walk back through PVIP entry and is forced toqueue at staff line, sometimes 40minutes! This is also unacceptable.

Suggested solution: EXPO Bureau will cancel PVIP rules (not needed) andwill enable pavilion staff to accompany their PVIPs through PVIP entrylines.

4. Congratulations to the logistic solution used May 4 that eventuallyenabled us to re-fill our pavilions with required material and goodsover night. Unfortunately, May 5. EXPO Bureau has changed the workingsolution to not working one, again! For example we are not allowed tosend our pavilion staff clothes to laundry and bring it back by car bysecurity people, our cars/suppliers car cannot bring our goods to ourpavilion and Sinotrans has no capacity to do so quickly, etc. This isunacceptable. We need effective system of May 4th be valid from now on.We need organizer to cancel all ridiculous rules without any delay.

Suggested solution: EXPO Bureau will put back into function logisticsrules of May 4th and will cancel all ridiculous rules blockingparticipants getting their material to/from EXPO site smoothly beforeMay 6th 2010.

5. No rules on emergency repairs for opening hours have been issuedyet. As a result, we have no idea hove to make any urgent repair duringopening hours in our pavilions (water leakage etc.). This isunacceptable.

Suggested solution: EXPO Bureau will inform all pavilions before May10th 2010 on emergency repairs and their entry to EXPO site duringopening hours.

Given the importance and urgency of the issues listed above I am askingthe Steering Committee to take an immediate action on all of them withthe organizer.

Yours sincerely,
Pavel Antonín Stehlík
Commissioner General Czech Section
Ambassador

尘音六戒

啊，我坦白，对于世博的一切，不太关心=。=

123bao

120元的辣椒炒肉，够黑的，

许然诺大人

翻译如下：
To: Steering Committee of the EXPO 2010
Dear Sir/Madame

Let me to express my serious concern regarding following issues common to all participants as follows.

让我表达对普遍存在于世博参与者间的如下问题的严重关注

1. Every day EXPO pavilion staff has serious difficulties to get access to their pavilions, due to queues at gates. All pavilion staff is every day wasting thousands of hours unnecessarily. This is not acceptable. We need much faster staff entry to EXPO site!

Suggested solution: between 7:00 and 9:00 the visitor lines should be open for EXPO staff only. Security screening will be or simplified, or there will be more security people available between 7:30 and 9:30.

1、每天，由于在入口处排队，世博展馆的工作人员得花上九牛二虎之力才能进入自己的展馆。全体展馆工作人员每天都得浪费数千小时的不必要的时间，这是不可接受的，我们需要全体工作人员能更快的进入世博场馆！

建议的解决措施：在早上7：00-9：00之间，参观者通道应该只为世博工作人员开放，安检应该简化，或者，在早上7：30到9.30分这段时间内增加安检人员。

2. Only two out of more than 30 of our expat permanent staff have got Residence permit for foreigner in China, because the Protocol Dpt. of EXPO refused to provide required Confirmation Letter to both Labor and Immigration offices, regardless we have provided all required information. As a result my expat pavilion staff has to leave China at the time their F-visa expires (very soon). Therefore the Czech pavilion is going to be closed in May 2010. This is unacceptable.

Suggested solution: EXPO Bureau will issue the Confirmation Letters and would set together with both Immigration office and Labor office a fast, reliable and customer friendly procedure to fix this issue before May 10. 2010.

2、在30多个非本国国籍的工作人员中，只有二位取得的居留证，尽管我们已经提供了所有需要的信息，因为Dpt协议，世博相关部门拒绝向移民和劳工办公室提供需要的确认信，因此，我的非本国籍工作人员不得不在他们的F-visa期满时离开中国（很快），因此，捷克馆将在2010年5月关闭，这是不可接受的。

建议的解决措施：世博当局应该尽快向劳工和移民办公室发确认信，在2010年5月前，用一个快速的，确实有效的过程来解决这个问题。

3. Only one day before EXPO start the organizer has issued written rules on PVIPs. Unfortunately, we cannot follow these unnecessary rules. Only May 1st we have got PVIP cards, but according to the rules, the first day we could invite PVIPs was May 14! This is unacceptable. When pavilion staff is going to hand over PVIP cards to our visitors, he/she is not allowed to walk back through PVIP entry and is forced to queue at staff line, sometimes 40minutes! This is also unacceptable.

Suggested solution: EXPO Bureau will cancel PVIP rules (not needed) and will enable pavilion staff to accompany their PVIPs through PVIP entry lines.

3、仅仅在世博会开幕的前一天，组织者才颁布了书面的pvips规则。非常不幸，我们可以不遵循这些不必要的规则。仅我们才拿到PVIP 卡，但是，根据规定，我们直到5月14日才能邀请pvip客人，这是不可接受的。当展馆工作人员打算发放pvip 卡给参观者时，他或她却不被允许通过Pvip入口，必须在员工线处排队，有时要排四十分钟，这也是不可接受的。

建议的解决措施：世博当局应该取消pvip规则（没有必要），应该让展馆工作人员陪伴他们的pvip客人通过pvips入口。

4. Congratulations to the logistic solution used May 4 that eventually enabled us to re-fill our pavilions with required material and goods over night. Unfortunately, May 5. EXPO Bureau has changed the working solution to not working one, again! For example we are not allowed to send our pavilion staff clothes to laundry and bring it back by car by security people, our cars/suppliers car cannot bring our goods to our pavilion and Sinotrans has no capacity to do so quickly, etc. This is unacceptable. We need effective system of May 4th be valid from now on. We need organizer to cancel all ridiculous rules without any delay.

Suggested solution: EXPO Bureau will put back into function logistics rules of May 4th and will cancel all ridiculous rules blocking participants getting their material to/from EXPO site smoothly before May 6th 2010.

4、祝贺后勤解决措施在5月4日开始使用，让我们最终能够整晚给我们的工作人员补充所需要的材料和货物。不幸的是，5月5日，世博当局又改变主意了，比如，禁止我们送工作人员的衣服去洗衣房，而且不让安检人员用车把送洗的衣服带回来。我们的车和提供的车都不能带所需要的商品进来，中国外运没有快速行动的能力等。这是不可接受的。我们需要组织者立即取消所有荒谬的规定。

建议的解决措施：世博当局应该恢复5月4日的后勤措施，取消所有荒谬的规定，确保世博工作人员能流畅的运送他们所需要货物进出场馆。

5. No rules on emergency repairs for opening hours have been issued yet. As a result, we have no idea hove to make any urgent repair during opening hours in our pavilions (water leakage etc.). This is unacceptable.
Suggested solution: EXPO Bureau will inform all pavilions before May 10th 2010 on emergency repairs and their entry to EXPO site during opening hours.

5、在开放时间内的紧急维修措施仍然没有颁布，因此，我们不知道在开放的时间内如何处理紧急的维修的问题（比如漏水等等），这是不可接受的。
建议的解决措施：世博当局应该在2101年5月10号前就在开放时间内的紧急维修措施和他们在各场馆的入口的情况通知各个场馆。

Given the importance and urgency of the issues listed above I am asking the Steering Committee to take an immediate action on all of them with the organizer.

Yours sincerely,
Pavel Antonín Stehlík
Commissioner General Czech Section
Ambassador

鉴于以上所列问题的重要性和紧迫性，我请求督导委员和组织者对所列的问题立即采取行动
你真诚的
Pavel Antonín Stehlík
捷克片区专员
大使

wyd2008

看来中国人真是太多了, 还准备去看世博呢, 这么拥挤的场面, 去了还不知道能不能看到最精彩的呢, 郁闷!